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Providing Comprehensive Care for Patients

Saint Francis at Home Ranked One of the Best in Delaware for Patient Experience

Saint Francis at Home recently received a 5-star rating, the highest possible, by the Centers for Medicare & Medicaid Services (CMS) on its first patient experience of care ratings. Saint Francis at Home is one of only two home health agencies in Delaware to receive a five-star patient experience rating.

Patients of Saint Francis at Home responded to CMS survey questions regarding the home health team’s communications with patients; whether the team discussed medicines, pain, and home safety with patients; how patients rate the overall care from the agency; and whether patients would recommend the agency to friends and family. All home health patients answered the same questions.

Patient experience of care ratings for all home health agencies in the state can be found on the Home Health Compare tool at Medicare.gov. The Home Health Compare tool offers consumers easy access to authoritative information on provider quality for home health agencies that are certified by Medicare.

“A growing number of patients prefer to receive medical services, such as nursing care and therapies, in their own homes,” said Brian Dietz, FACHE, president and CEO of Saint Francis Healthcare. “Our team is committed to coordinating with physicians to bring these services to individuals in New Castle County.”

This is the second exceptional rating Saint Francis at Home has received from CMS in less than a year. In June 2015, the home health provider received 4.5-stars for its high quality of patient care. Ratings were based on process and outcome measures tracked by CMS.

Saint Francis at Home provides nursing, physical, occupational and speech therapy, and other medical services tailored to patients’ individual needs in their homes. “Our focus is not only to heal current conditions, but to also educate patients and their families on effectively caring for chronic conditions. We feel honored to be recognized for providing an exceptional patient experience in that area,” says Jule Holt, director, Saint Francis at Home.

Saint Francis at Home accepts referrals from physicians, outpatient services, patients, their families and other sources. A wide range of third-party providers, as well as Medicare and Medicaid, cover home health services. For more information, call 302.575.8240.