MySaintFrancis Frequently Asked Questions (FAQs)
Why do I need to re-register for a MySaintFrancis account?
MySaintFrancis has completed a security update. This update will make accessing
your medical information online, through a computer, tablet or smartphone,
safe and easy. It will also provide you with a better user experience
and enhanced security. There have been no security breaches with your
How do I re-sign up MySaintFrancis account?
We invite you to re-register your account with MySaintFrancis and follow
- Verify your identity by entering your legal first name, legal last name
and date of birth.
- Verify your email address and set up a username and password.
- Select three security questions. Be sure to supply answers that are not
easy for others to guess or discover.
- If your first name, last name and date of birth that was used for registration
matches an existing patient record, a PIN will be sent to your phone that
you’ll need to enter online to verify your identity.
- Once your identity is verified, you’ll be able to access your patient record.
Who can I contact about MySaintFrancis account?
For specific questions about your MySaintFrancis account, please contact
Accessing your Medical Records with Health Management Apps
What type of apps can I link my health record to?
The applications listed below are already connected to our health record.
Please check back here as applications are added regularly.
- Apple Health Records
- Coral Health
Mobile apps give you the ability to view some of your medical records (or
someone else’s records, where you have proxy rights) on a smartphone
Request App Connection
If you would like to request access via a particular app, please fill out
the form below.
How do I connect my medical record with an app?
To access your record online (or someone else’s where you have proxy
rights) you need a patient portal account that is linked to Saint Francis
Healthcare. If you do not have access, please sign up by creating account
by visiting the
MySaintFrancis Patient Portal page.