MySaintFrancis Frequently Asked Questions (FAQs)
Why do I need to re-register for a MySaintFrancis account?
MySaintFrancis has completed a security update. This update will make accessing
your medical information online, through a computer, tablet or smartphone,
safe and easy. It will also provide you with a better user experience
and enhanced security. There have been no security breaches with your
How do I re-sign up MySaintFrancis account?
We invite you to re-register your account with MySaintFrancis and follow
- Verify your identity by entering your legal first name, legal last name
and date of birth.
- Verify your email address and set up a username and password.
- Select three security questions. Be sure to supply answers that are not
easy for others to guess or discover.
- If your first name, last name and date of birth that was used for registration
matches an existing patient record, a PIN will be sent to your phone that
you’ll need to enter online to verify your identity.
- Once your identity is verified, you’ll be able to access your patient record.
Who can I contact about MySaintFrancis account?
For specific questions about your MySaintFrancis account, please contact
Accessing your Medical Records with Health Management Apps
What type of apps can I link my health record to?
The applications listed below are already connected to our health record.
Please check back here as applications are added regularly.
Apple Health Records
Mobile apps give you the ability to view some of your medical records (or
someone else’s records, where you have proxy rights) on a smartphone
Request App Connection
If you would like to request access via a particular app, please fill out
the form below.
How do I connect my medical record with an app?
To access your record online (or someone else’s where you have proxy
rights) you need a patient portal account that is linked to Saint Francis
Healthcare. If you do not have access, please sign up by creating account
by visiting the
MySaintFrancis Patient Portal page.