Non-Discrimination Policy

Non-Discrimination Policy

Notices Informing Individuals About Nondiscrimination and Accessibility Requirements

Saint Francis Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Saint Francis Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Saint Francis Healthcare provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats (large print, audio, accessible electronic formats and other formats).

Saint Francis Healthcare provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters; and
  • Information written in other languages.

If you need these services, contact:

Jennifer M. Kirby MSN, RN, NEA-BC
Vice President, Patient Services
Chief Nursing Officer & Chief Administrative Officer
Saint Francis Healthcare
701 North Clayton Street
Wilmington, DE 19805
Office: 302.575.8327
Fax: 302.575.8320
jkirby@che-east.org

If you believe that Saint Francis Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Jennifer M. Kirby MSN, RN, NEA-BC
Vice President, Patient Services
Chief Nursing Officer & Chief Administrative Officer
Saint Francis Healthcare
701 North Clayton Street
Wilmington, DE 19805
Office: 302.575.8327
Fax: 302.575.8320
jkirby@che-east.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Jennifer M. Kirby MSN, RN, NEA-BC, Vice President, Patient Services and Chief Nursing Officer & Chief Administrative Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
1.800.368.1019, 800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html


Language Assistance Services


Español (Spanish):

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-297-2266, código de acceso 0035-4721-1899.


Tiếng Việt (Vietnamese):

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-297-2266, Mã truy cập 0036-3329-4217.



Русский (Russian):

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-877-297-2266, код доступа 0036-1700-8373.


한국어 (Korean):

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-877-297-2266, 액세스 코드 0035-8055-9104.


العربية (Arabic):

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 610.237.4000, رمز الدخول 0035-2239-5375


Français (French):

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-877-297-2266, code d'accès 0035-5496-7063.


Polski (Polish):

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-877-297-2266, kod dostępu 0036-1157-9759.


Kreyòl Ayisyen (Haitian Creole):

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-877-297-2266, aksè Kòd 0035-5962-0161.


हिन्दी (Hindi):

नोट: यदि आप हिंदी बोलते हैं, तो आपके पास मुफ्त भाषा समर्थन सेवाएं उपलब्ध हैं कॉल 1-877-297-2266, एक्सेस कोड 0035-7513-0489


中文 (Mandarin):

注意:如果您说普通话,您可以获得免费的语言支持服务。致电1-877-297-2266,访问代码 0035-9994-7013.