Saint Francis Hospital : Patient Rights and Responsibilities

Patient Services

Patient and Visitor Services : Patient Rights and Responsibilities

As a patient at St. Francis Hospital you have a right...

To access to care that is available and medically necessary, regardless of race, creed, sex, national origin or sources of payment
To be treated with respect and dignity at all times and under all circumstances
To privacy and confidentiality, within the law, regarding personal information
To reasonable personal safety in the hospital environment
To know the identity and professional status of individuals providing care
To obtain from the coordinator of your care, complete and current information concerning diagnosis, treatment and prognosis, to the degree that it is known
To participate in the development and implementation of the plan of care and to make decisions regarding care
To reasonable, informed participation in decisions involving care
To formulate Advance Directives and to have those directives followed in accordance with the "Ethical and Religious Directives for Catholic Healthcare Services"
To consult with a specialist, upon request and at your own expense
To refuse treatment to the extent permitted by law
To an explanation of the rationale for transfer to a different facility
To information about continuing healthcare requirements following discharge
To communicate with people outside the hospital by phone or mail in a familiar language, when reasonable
To request and receive a detailed explanation of hospital charges
To be informed of hospital rules and regulations and to receive information about the hospital's mechanism for the initiation, review and resolution of patient complaints
To expect reports of pain to be believed and responded to quickly by a concerned staff committed to appropriate pain assessment and management
To have accurate information about pain and pain relief measures, including state-of-the-art treatments
To voice concerns/complaints without discrimination or reprisal and have the concern/complaint investigated. Such concerns/complaints may be made to the care giver, the appropriate manager or the patient advocate.

As a patient at St. Francis Hospital you have a responsibility....

To provide accurate information
To follow the recommended treatment plan
To take responsibility for refusing treatment or not following instructions
To pay your hospital bill
To respect the rights of other patients and of hospital personnel
To obey hospital rules and regulations

A copy of the hospital's "Rights and Responsibilities of Patients" policy is available for review upon request. Please ask your nurse for information.

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St. Francis Hospital

Patient Services

Patient Services

Patient and Visitor Services : Patient Rights and Responsibilities

As a patient at St. Francis Hospital you have a responsibility....