PATIENT SAFETY AND QUALITY CONCERNS


St. Francis Hospital, Home Care and our community offices are committed to providing patients the highest quality and safest care. If you have a quality or patient safety concern, please contact the department director of the area who will work with you to resolve your concern. You are also welcome to contact our patient care advocate by calling 302-421-4960 or writing St. Francis Hospital, Attention: Patient Care Advocate, 7th and Clayton Streets, Wilmington, DE 19805.

If your concerns cannot be resolved at this level, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO does not address individual billing issues, payment disputes, labor relations issues or individual clinical management of patients.

• Email: complaint@jcaho.org
• Fax: Office of Quality Monitoring, 630-792-5636 (print a quality incident report form from the JCAHO web site at www.jcaho.org.)
• Mail: Office of Quality Monitoring
  Joint Commission on Accreditation of Healthcare Organizations
  One Renaissance Boulevard
  Oakbrook Terrace, IL 60181
  (Print a quality incident report form from the JCAHO web site www.jcaho.org.)

If you have questions about how to file your concern, you may contact JCAHO at 800-994-6610 on weekdays from 8:30 a.m. to 5 p.m. (CT).