Financial Assistance

Financial Assistance

Phone: 302.421.4246

In the spirit of our mission to serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities, Saint Francis Healthcare is committed to providing healthcare services to all patients based on medical necessity.

For patients who require financial assistance or who experience temporary financial hardship, Saint Francis Healthcare offers financial support, including short-term and long-term payment arrangements, and discounted care.

Financial Assistance Policy

A 100% discount for medically necessary services is available to patients who earn 200% or less of the Federal Poverty Income guidelines. Individuals who earn between 200% and 400% of the Federal Poverty Income Guidelines are eligible for a partial discount equal to the Medicare discount rate.

Patient copays and deductibles may be eligible for discounted rates if a patient qualifies for financial assistance.

Discounts are also available for those patients who are facing catastrophic costs associated with their medical care. Catastrophic costs occur when a patient’s medical expenses for an episode of care exceed 20% of their family or household annual income. In these cases, patient copays and deductibles may also be included in the discount.

Charity care discounts may be denied if patients are eligible for other funding sources such as a Health Insurance Exchange plan or Medicaid eligibility and refuse or are unwilling to apply for these funding sources.

Uninsured Patients

Saint Francis Healthcare extends discounts to all uninsured patients who receive medically necessary services. All medically necessary services provided to uninsured patients quality for uninsured discounts. The discount is also available to patients whose financial situation normally would not otherwise qualify them for discounts.

Patients without insurance whose financial situation qualifies them for discounts (see Financial Assistance Policy below) must first find out if they are eligible for Medicaid before applying for financial assistance. If a person is denied Medicaid, then he or she must provide information to show financial need. The amount of the payment discount provided is based on a person’s financial eligibility.

Cosmetic services and other elective procedures and services that are not deemed medically necessary are not eligible for financial support.

Short-Term and Long-Term Payment Plans

Patients who cannot pay some or all of their financial responsibility may qualify for short-term or long-term payment plans. Saint Francis Healthcare's short-term payment plan is interest-free. Longer term interest-bearing plans are available through HealthFirst Financial Services for those patients who cannot pay their balances within 12 months.


To apply for financial assistance, please download, complete and submit an application:

A complete version of the Saint Francis Healthcare Financial Assistance Policy is also available on this website. Copies of the application, plain language summary, and complete policy can be obtained free of charge from a financial counselor at the hospital where care was received or requested by mail through the Patient Access Department of the hospital where care was received. These documents are also available in the language of any population consisting of ten percent or more of the community population the hospital serves.

Patient Financial Services

Financial counselors are available to work with patients in completing financial assistance applications to determine what financial assistance is available. This includes assessing eligibility for Medicaid and Health Insurance Exchange plans. Patients may contact a financial counselor at the hospital where they received care.