In the spirit of our mission to serve together in the spirit of the Gospel
as a compassionate and transforming healing presence within our communities,
Saint Francis Healthcare is committed to providing healthcare services
to all patients based on medical necessity.
For patients who require financial assistance or who experience temporary
financial hardship, Saint Francis Healthcare offers financial support,
including short-term and long-term payment arrangements, and discounted care.
Financial Assistance Policy
A 100% discount for medically necessary services is available to patients
who earn 200% or less of the Federal Poverty Income guidelines. Individuals
who earn between 200% and 400% of the Federal Poverty Income Guidelines
are eligible for a partial discount equal to the Medicare discount rate.
Patient copays and deductibles may be eligible for discounted rates if
a patient qualifies for financial assistance.
Discounts are also available for those patients who are facing catastrophic
costs associated with their medical care. Catastrophic costs occur when
a patient’s medical expenses for an episode of care exceed 20% of
their family or household annual income. In these cases, patient copays
and deductibles may also be included in the discount.
Charity care discounts may be denied if patients are eligible for other
funding sources such as a Health Insurance Exchange plan or Medicaid eligibility
and refuse or are unwilling to apply for these funding sources.
Saint Francis Healthcare extends discounts to all uninsured patients who
receive medically necessary services. All medically necessary services
provided to uninsured patients quality for uninsured discounts. The discount
is also available to patients whose financial situation normally would
not otherwise qualify them for discounts.
Patients without insurance whose financial situation qualifies them for
discounts (see Financial Assistance Policy below) must first find out
if they are eligible for Medicaid before applying for financial assistance.
If a person is denied Medicaid, then he or she must provide information
to show financial need. The amount of the payment discount provided is
based on a person’s financial eligibility.
Cosmetic services and other elective procedures and services that are not
deemed medically necessary are not eligible for financial support.
Short-Term and Long-Term Payment Plans
Patients who cannot pay some or all of their financial responsibility may
qualify for short-term or long-term payment plans. Saint Francis Healthcare's
short-term payment plan is interest-free. Longer term interest-bearing
plans are available through HealthFirst Financial Services for those patients
who cannot pay their balances within 12 months.
To apply for financial assistance, please download, complete and submit
A complete version of the Saint Francis Healthcare Financial Assistance
Policy is also available on this website. Copies of the application, plain
language summary, and complete policy can be obtained free of charge from
a financial counselor at the hospital where care was received or requested
by mail through the Patient Access Department of the hospital where care
was received. These documents are also available in the language of any
population consisting of ten percent or more of the community population
the hospital serves.
Patient Financial Services
Financial counselors are available to work with patients in completing
financial assistance applications to determine what financial assistance
is available. This includes assessing eligibility for Medicaid and Health
Insurance Exchange plans. Patients may contact a financial counselor at
the hospital where they received care.